The Store Credit is a credit that is generated automatically as refund in case one or more of the products you ordered are unavailable, even temporarily. Freddy Customer Service will contact you to inform you that the amount already paid for the product has been credited automatically as store credit.
If you decide to keep your store credit, you can use it straight away to make a new purchase. At checkout, you can use the store credit available and select an additional payment method to pay for the difference, if necessary. The amount to be paid will be calculated based on the value of your store credit. As soon as we receive and accept your return, we will ship the new order!
You can check your store credit at any time from your Reserved Area in the Store Credit section, where you will find a detailed summary.
Please remember that the store credit does not expire.
You can also ask for a refund of your store credit at any time via bank transfer using this form.