If the products are returned correctly, you will be refunded all payments made to Freddy, including delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we are informed of your decision to withdraw from the contract (in the absence of other communications, from the moment we receive the returned item). Please note that you will not be reimbursed for any additional costs resulting from choosing a shipping option other than the standard, least expensive method offered by Freddy. In addition, in the case of partial returns, the flat-rate delivery costs will not be refunded. You must pay the return shipping fees, which will depend on the shipping method you use. We do not accept returns with payment upon delivery. The consumer expressly agrees that, in compliance with article 59, paragraph 1, letter a) of the Italian Consumer Code, any extra charge paid for the additional packaging service (gift wrap) will not be reimbursed if the consumer exercises the right of withdrawal and return within 40 days.
As established by applicable law, Freddy may suspend the refund until having received the item(s) or until the Customer has proven that the items have been shipped. Only after having received the returned item(s) from the Customer, or having received proof of their shipment, Freddy will issue a full refund. If it is found that the value of the items has decreased, Freddy will send an email noting the amount subtracted as a reduction of the refund. Freddy will then proceed with the refund of the amount due as quickly as possible.
Without prejudice to the duty to comply with the 14 (fourteen)-day period to activate the process for refunding the Customer the sums paid to purchase the goods (the 14-day period commences as soon as Freddy S.p.A. is informed of the return without prejudice to the provision specified above as to the right to suspend the refund), the method of refund (and therefore, the time necessary for the amount to be credited) will depend on the method of payment used.
The refund (which is equal to the price paid net of the discount offered by the coupon code used and of any value reduction as referred to above) is processed as follows, it being understood that the coupon code will not be reactivated:
A) SINGLE-SYSTEM ORDER PAYMENT:
- 1) Credit card, prepaid card, Apple Pay, Shop Pay, Google Pay, PayPal (non-instalment) or with other payment systems that are available when placing the order, expressly excluding Store Credit and instalment or deferred payment systems (Paypal instalment, Scalapay, Klarna and any others made available on the site) which are governed by points 2, 3 and 4 below refunds will be made by Freddy using the same means of payment used when placing the order. Refunds will be issued in 2-5 business days after the warehouse verification of the return is completed. Depending on the payment method and your bank, it may take 3 to 14 business days to see the credit posted to your account. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
- 2) Store Credit the credit will be issued in a measure equal to the value of the articles returned
- 3) Payment by instalments (to date, Paypal instalment, Scalapay and Klarna only in countries where available): if you have chosen to pay by instalments, the amounts related to the instalments already paid will be automatically reimbursed directly to the card you used to pay for the order, while the instalments not yet paid will be cancelled. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. For partial refunds, the refund amount will first be deducted from the unpaid instalments, which will be reduced or cancelled, and, if necessary, you will then be refunded entirely or in part for the already-paid instalments.
- 4) Deferred Payments (to date, Klarna in countries where the service is available): if you have chosen the 'pay later' (deferred payment) option and the payment deadline has not yet passed, you will not be charged for the items returned. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. In the case of a partial return, however, you will only be charged for the amount equivalent to the items you have chosen to keep, and if you have already been charged for said items, we will issue a refund in the same manner as above.
B) PAYMENT VIA MULTIPLE METHODS:
Anytime when payment has been made using a Store Credit, a coupon/discount code or a Freddy 360 voucher together with one of the payment methods referred to in paragraph A) above, please note that the value of the Store Credit (as well as that of the coupon code or the Freddy360° voucher that may have been applied at check-out) will be proportionally distributed among the various items contained in the order.
For this reason, for partial returns, the refund of the price of the returned item(s) will be made by applying the same proportionality and, therefore, the amount due will be refunded, on a case-by-case basis, by partial reactivation of Freddy 360 Credit and/or Store Credit and, for the remaining balance, using the same payment method you used for the purchase. However, coupon codes cannot be reactivated once they have been used.
In the event that the balance due had been paid by means of Scalapay, Klarna or Paypal (payment by instalments), depending on the value of the returned item(s) (pro-rated as described above), the instalment already charged will be refunded, in whole or in part, directly to the card used to pay for the order, while subsequent instalments will be recalculated by Scalapay, Klarna or Paypal and, where applicable, cancelled.
If a deferred payment method has been chosen for the balance due and the payment due date has not yet passed, you will not be charged for the amount of the refund owed. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order.