As soon as the courier of your choosing has picked up the package, it will generally reach our warehouse in around 5-9 days.
Once the package has reached our warehouse, the processing times are generally:
- the warehouse staff will verify, within 10 business days, that the items returned comply with the Return policy;
- if the contents are considered compliant with the Return Policy, the cost of the items will be refunded.
For information on refund time lines and methods, without prejudice to compliance with the 14 (fourteen) day term (starting from the moment Freddy was notified of your decision), please see the following paragraph.