If you purchased multiple products in a single order, you can proceed with a partial return; for example, if you ordered multiple, different products, you can return just one. The partial return option is expressly excluded for all products which are sweatshirt+trousers or t-shirt+trousers sets, such as COMPLETE OUTFITS, TRACKSUITS, WR.UP®-IN TRACKSUITS AND OTHER GARMENT SETS. These products must be returned as a set. We will NOT accept partial returns containing just one of the two pieces that make up the product.
All items sold by Freddy S.p.A. come with an identifying tag, which is an integral part of the item. The item being returned must be undamaged and complete, with all its parts (original product bag/packaging, tags, labels and additional accessories). We thus ask that you return all items without having removed the tag and without damaging the package. In addition, please remember that, pursuant to applicable laws and regulations, you will be responsible for the loss in value of items returned to Freddy S.p.A. due to having used the items in any way except for that necessary to verify their properties, characteristics and functioning.
In any case, returns will not be accepted if the Customer has purchased custom-made or personalized products, or sealed items that are not suitable for returns for hygienic or health/safety reasons that have been opened after their delivery. For that reason, the following garments cannot be returned for health/hygiene reasons if the sealed package has been opened: underwear and socks/hosiery.