n addition to the right to withdraw established and governed by the Italian Consumer Code (Leg. Decree 206/2005), because it considers Customer* satisfaction a priority and wishes to facilitate the return process, Freddy will also allow you to directly return the item purchased on www.freddy.com without having to state your reason for doing so and without having to notify Freddy of your decision in advance, within 40 (forty) days from the order date following the instructions on the package and also listed below.
Please note that it is not possible to request a replacement item. To purchase a different product, you will need to complete a new purchase. In addition, you cannot return products purchased from other websites (i.e. from websites that are not the official www.freddy.com website), or from brick-and-mortar stores.
If you wish to exercise your right to withdraw pursuant to current law (Leg. Decree 206/05) – which has stricter terms but which may also thus provide you with a quicker refund - click here for more information on how to proceed.
If, on the other hand, you want more information on the product guarantee pursuant to and in conformity with European Directive 1999/44/EC and Italian Leg. Decree 206/05, click here.
*any natural person who purchases goods for purposes that are not related to their professional activity or business, i.e. purchased WITHOUT providing a VAT no. on the order form.