Your order will be prepared within a maximum of 2 business days from when we receive your order.
Your order will be shipped at the discretion of FREDDY’s logistics dept. with the best couriers to ensure delivery within the shortest possible timeframe.
Once it's ready, your package will leave the FREDDY warehouse and be delivered by a courier. You’ll be notified that the order has been shipped via an email containing a tracking number or link, on the following day. Remember to also check your Spam folder.
Based on the products availability, the orders with multiple items may be shipped separately. If your order includes more than one product, check your inbox as you may receive more than one shipment tracking email.
Generally the courier delivers within 3-7 working days (excluding Saturdays and holidays).
Please note that delivery times may change due to bad weather or events of force majeure.
When you confirm your order and enter your delivery address, you'll get a more accurate estimate of the delivery time.
If your shipment hasn’t been delivered within 7 working days from the time we sent the email with your tracking number, please contact Customer Service.
You can always check the status of your order by logging in to your account.
If you have any additional questions about a shipment, contact our Customer Service team and be sure to include the order reference number that was sent to you via email, which you can also find in the orders section when logged into your account.